Is the setup really as easy as you claim?  I really don't know much about server setup and administration.
Yes, it is really that easy. Administration is done entirely through a web browser and is as simple as pointing-and-clicking. All our RaQ servers come with both a print manual and online tips, not to mention the personalized support RaqShaq.com is known for.

What kind of support will I get from you should I need it?
You are welcome to ask your account representative any questions you have about your RaQ server. If you require the services of an authorized technician, you will be subject to our normal hourly support rates. The great part of the RaQ server plan from RaqShaq.com, however, is that you will probably never need any support at all. But if you anticipate a need for technical support on a regular basis, please consider purchasing one of our Advanced Support Programs These options provide significant savings over our standard hourly support rates.

Can I run my own name server (DNS)?
Yes you can. The RaQ comes with DNS software so all you need to do is follow the instructions and you can setup your own name server in a few simple steps. RaqShaq.com will do both primary and secondary name service for a nominal  charge of $5 setup per domain  (first 8 dns setups are free!) if you prefer not to run your own name server.

Will RaqShaq.com run my primary and/or secondary DNS if I want them to?
Yes.  All RaqShaq.com dedicated servers include primary and secondary DNS service.  Or if you choose to run your own DNS, RaqShaq.com can even provide tertiary name service.

Is the RaQ secure?
As with any dedicated server, the Cobalt RaQ is only as secure as you make it.  If you, as an administrator, practice reasonable precautions with regard to access permissions and passwords, the RaQ is a perfectly secure solution. If you would like to take advantage of RaqShaq's SecureRaq security system, please contact RaqShaq for more information.

Can my RaQ dedicated server run secure sockets layer (SSL)?
Yes. Cobalt offers an SSL solution built specifically for the RaQ microserver. You will still need to buy a certificate from either Verisign or Thawte, however.

Does the machine have typical Linux applications installed?
Yes, the RaQ comes with applications such as Pico, Emacs, Pine, SSH, FTP, Nslookup, whois, SSH, etc.

Will I have ssh and ftp access?  What about  root access?
Absolutely. This is your dedicated server and you will have full root access. You can ssh into your box whenever you wish. Setting up FTP accounts is as easy as adding users. You have complete and sole control over your dedicated server. Incoming Telnet Connections are blocked due to the insecure nature of this protocol. SSH works just as well if you have never used it before, and it is much more secure. If you need help with SSH, please let us know.

Can I give out FTP and/or shell accounts?
Yes.  Since you are the sole administrator of your dedicated RaQ server, you can create and delete account whenever and for whomever you wish. However it is highly recomended to not give out any shell accounts (except your own) as it is a major security risk.

What web server is installed?
Apache 1.3.3

What version of Perl is installed?
Perl 5.004

Can I run CGI programs from anywhere on this machine?
Yes.  There is no bin-bin directory because scripts can be run from anywhere on the RaQ.

Does the RaQ support Microsoft FrontPage Extensions?
Yes, FrontPage extensions are supported by the RaQ 4 and come installed, however, to take advantage of all of the components available in Frontpage 2002 you must order a Raq 550.

Will I get a discount from RaqShaq.com if I lease more than 1 RaQ?
Yes. If you decide that you would like to lease more than one RaQ dedicated server, we can offer you the a discount.. In addition, depending on the configuration, we may be able to offer you a recurring monthly discount. Please contact us for details.

Does RaqShaq.com perform installations of fixes, patches, and OS upgrades when they become available from Cobalt Networks?
Yes, the RaqShaq utilizes the Cobalt Control Station to keep our Dedicated Raqs upto date. However, RaqShaq.com must have administrator access to the server to complete these tasks. If RaqShaq does not have access we will not apply patches to your server.  

Can I add domains, users, and email accounts manually without using the web browser?
Yes, but you will not be able to use any of the web interface tools again and you will void the Cobalt warranty. The rule of thumb is that anything that you can do through the web interface MUST be done through the web interface. If you try to add and delete virtual domains manually, you will most likely break all the web-based administration tools.